Accessibility

Accessibility Statement for Access Telehealth

Access Telehealth is committed to providing an accessible digital experience for all patients, including those with disabilities. We believe in offering dignified and easy access to medical information and services, ensuring our website, mobile applications, and communications meet evolving standards.

Our efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and the new standards set forth by the Department of Health & Human Services (HHS). We understand that accessibility is an ongoing process, and we regularly review our digital presence to ensure it remains usable by those employing assistive technologies.

Areas of Accessibility

We aim to make our content accessible to patients of all abilities. To this end, we focus on the following:
 

• Content Perception: Providing text alternatives for non-text content such as images and graphics, and ensuring audio/video content is supplemented with transcripts and captions.
• Ease of Navigation: Ensuring our pages are operable via keyboard or alternative input devices and providing clear, predictable layouts.
• Readability: Using appropriate color contrast, offering resizable text, and utilizing meaningful page titles, headers, and link descriptions.
• Interactive Elements: Labeling form fields and providing clear instructions for form validation errors.
• Compliance Monitoring: Regularly scanning our website using accessibility tools to identify areas for improvement and maintain compliance.

If you have trouble accessing any part of our website, please contact the Access Telehealth team at accessibility@accesstele.health or by phone at 337-444-5867. Our team is available to assist you Monday through Friday from 8:00 AM to 6:00 PM HST, and Saturday to Sunday from 10:00 AM to 4:00 PM HST.

Continuous Improvement

As part of our commitment, we stay updated on the latest accessibility standards and legal requirements. We also consult with third-party platforms and vendors to ensure they support our accessibility goals.